Help and FAQs
Answers on ordering, taking your sample, results and your account. Search the help centre, or pick a topic below.
Start with what most people ask
Ordering and shipping
Where we ship and how long delivery takes.
Shipping page →Taking your sample
Preparing, collecting and returning your sample.
Sample collection →Results and turnaround
Results from 1-2 weeks after we receive your sample, depending on region.
Processing times →Your report
Reading your results and what they may mean.
Test interpretation →Recommendations and Fullscript
Your ranked foods, prebiotics, probiotics and supplements, and ordering through Fullscript.
Recommendations →Account and family accounts
Signing in, and managing samples for your household.
Family accounts →Practitioners
Free practitioner accounts, client tools and offers.
Practitioner benefits →Return addresses and customs
Free, tracked returns from the US, UK, Canada and South Africa.
Returns and customs page →Browse every topic
From sample collection and processing to FASTQ uploads, data downloads and working with a practitioner.
Still need help?
Email our support team
Normally within 24 hours on working days.
Chat with us
Normally within 24 hours on working days.
Use the live chat button at the bottom right of the page.