Return addresses and customs
Where to send your sample from your country, and how to fill in a customs form if you need one.
Which address do I use?
In the UK, USA or Canada? Use the postage paid return label in your kit. See UK, USA & Canada
Sample Return instructions
UK, USA & Canada
Postage paid return labels are included for the UK, USA and Canada. Please use the return label provided to return your sample to the lab.
UK & USA customers return their samples locally within their country.
Canadian customers return their samples to the USA. Please sign the customs declaration at the bottom of your return label.
Postal Service vs Express Courier
Please note that the preservative in the sample collection vial is capable of preserving the DNA for several months, therefore it is not necessary to return the sample using an express courier service. Standard postal services may be used in most countries (e.g. Western Europe).
Find your address
Return address for EU customers
We send samples to the lab once a week on Wednesdays.
Kit return address:
Special requirement for customers from Ireland using AnPost
AnPost now require the completion of customs form AED CN23 prior to sending items to the UK. Please use the guidelines we provide for completing the CN22 form, to also complete the CN23.
Please refer to the AnPost link below for more information. We would recommend using their Click & Post option, which will allow you to complete the customs form online and print the postage label.
Post your sample to the EU return address.
Lab address for International customers
International customers (outside UK & EU), should return samples directly to the lab.
Laboratory Address:
Sending from outside the UK & USA? Complete a customs form.
Customs
Applicable to those outside the UK & USAA customs form or equivalent information will need to be completed when sending goods internationally.
Now that the UK has left the customs union, our EU customers also need to complete this additional step. It is required by those sending it from elsewhere to the UK or USA.
CN22 are customs forms used in the UK. Other countries have similar forms. It is important to fill them in legibly, with as much information as you can, to avoid delays in your items being received. There are two different CN22 labels that have the same content. Here we describe the form used with Royal Mail International services, but the form is similar for other countries.
The numbers on the form match the steps.
- 01
This means that customs officials can open the item if they need to inspect the contents
- 02
Write your name and address in block capitals
- 03
Content. Tick “Other”.
-
04
Enter the following:
EXEMPT Non-biological sample in preservative solution in plastic leak-proof tube placed in sealed plastic bag with absorbent sheet, nested in rigid secondary container.
-
05
This is the total gross weight, including packaging. Enter 0.1 kg. Enter £1 (or equivalent in local currency) for value. This is the value of the test kit and not the lab services.
Weight 0.1 kgValue £1 -
06
If sending to the UK, enter HS Tariff number: 3002901000. If sending to the USA, enter HS Tariff number: 3002905250
Sending to the UK 3002901000Sending to the USA 3002905250 - 07
N/A
- 08
Signing here confirms that you as the sender are liable for the item, that the information you’ve provided is correct and that you are not sending anything dangerous.
- 09
The registration marks in the corners help the optical character recognition to align the form.
Please note that the form needs to be stuck on the outside of the package as this is for customs clearance. It should not go on the inside.
Questions about returning your sample?
We normally reply within 24 hours on working days.