Shipping and returns
We ship worldwide, with free tracked sample returns from the USA, UK, Canada and South Africa.
What to expect, from order to results
Free kit delivery
Your kit ships free to the USA, UK and Canada, and to France, Germany, Spain, Italy and Ireland.
Delivery to South Africa, Australia, the rest of the EU and the rest of the world costs extra.
Free tracked returns
Sending your sample to the lab is free and tracked from the US, UK, Canada and South Africa.
Your kit includes a prepaid, addressed return mailer, with postage paid from the UK, USA and Canada. In South Africa, we send you a return label on request.
Results timing
Counted from when we receive your sample.
Usual times. Every sample is processed in our US CLIA lab.
Shipping and returns by country
Kit shipping is to you. Sample return is from you to the lab.
| Country | Kit shipping (to you) | Sample return (to lab) | |||
|---|---|---|---|---|---|
| Cost | Standard | Expedited | Tracked | Cost | |
| USA | Free | 2–10 days | Yes | Yes | Free |
| UK | Free | Next working day (First Class) | Yes | Yes | Free |
| Canada | Free | 2–10 days | Yes | Yes | Free |
| South Africa | Extra | 1–5 days | Yes | Yes | Free |
| France | Free | 1–8 days | Yes | N/A | Extra |
| Germany, Spain, Italy, Ireland | Free | 3–10 days | Yes | N/A | Extra |
| Australia | Extra | 7–15 days | No | N/A | Extra |
| Rest of EU | Extra | 3–12 days | Yes | N/A | Extra |
| Rest of World | Extra | 2–20 days | Yes | N/A | Extra |
N/A: no pre-paid tracked return included. See below.
Other countries can still return samples
We'll guide you through the process.
Countries marked N/A don't have a pre-paid tracked return included. You'll need to arrange and pay for a courier or postal label yourself to send the sample back.
We can advise on suitable couriers. Just get in touch.
Sample return addresses and customs forms
The kit return address, plus the customs paperwork for sending your sample to the lab.
Sample return addresses and customs forms →Questions about shipping or returns?
Email us. We normally reply within 24 hours on working days.