— DELIVERY & RETURNS
Shipping & sample returns
We ship worldwide. Free tracked sample returns are available in the USA, UK, Canada, and South Africa. Other countries can still return samples — we'll guide you through the process.
Questions about sample returns from another country? Just get in touch.
Shipping & returns by country
| Kit shipping (to you) | Sample return (to lab) | ||||
|---|---|---|---|---|---|
| Country | Cost | Standard | Expedited | Tracked | Cost |
| USA | Free | 2–10 days | Yes | Yes | Free |
| UK | Free | Next working day (First Class) | Yes | Yes | Free |
| Canada | Free | 2–10 days | Yes | Yes | Free |
| South Africa | Extra | 1–5 days | Yes | Yes | Free |
| France | Free | 1–8 days | Yes | N/A | Extra |
| Germany, Spain, Italy, Ireland | Free | 3–10 days | Yes | N/A | Extra |
| Australia | Extra | 7–15 days | No | N/A | Extra |
| Rest of EU | Extra | 3–12 days | Yes | N/A | Extra |
| Rest of World | Extra | 2–20 days | Yes | N/A | Extra |
Countries marked N/A don't have a pre-paid tracked return included. You'll need to arrange and pay for a courier or postal label yourself to send the sample back. We can advise on suitable couriers — just get in touch.